Operations Manager
Key Responsibilities
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Provide managerial support and direction to the Procurement, Logistics, Inventory, Stores Services and Loss Prevention functions
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Provide operational assistance for new store openings ensuring set opening dates are met and operating standards are maintained
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Achieve financial and operational targets for all aspects of store operations while maintaining a high customer satisfaction level
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Develop, implement and enhance all processes and procedures to continuously improve effectiveness/ efficiency of the department, as well as ensure organization operations are carried out in compliance with regulations and laws governing business operations
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Evaluate overall operations and regularly report to the General Manager
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Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
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Prepare the department's annual budget based on set instructions and develop the business plan accordingly to support the objectives
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Create, implement and oversee a set of operational metrics measuring the effectiveness of the department across all functions
Desired Skills & Experience
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Bachelor’s Degree in Business Administration or related field; MBA is a plus
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2 years of experience in a similar field, out of which 3 in a managerial position; experience in retail is a plus
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Proficiency in MS Office
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Fluency in English