KEY RESPONSIBILITIES:

• Detect, anticipate and provide regular feedback on customers' needs, markets trends and competitors activities affecting the market
• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation  in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout 
• Train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company
• Log/update all commercial and operational information as well as various requests on the provided platforms in a timely and accurate manner
• Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock.

Desired Skills & Experience

• Bachelor’s Degree
• 2 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
•  Fluency in English
• Proficiency in MS Office 
• Developing and Motivating Others 
• Cultural Awareness 
• Decision Making 
• Commercial Understanding 
• Analytical Thinking 
• Customer Focus 
• Driving and Achieving results